superaceplus Privacy Policy

1 Overview

superaceplus ("the Platform," "we," "us") is committed to protecting the privacy of all players who use our online gaming services in the Philippines. This Privacy Policy explains how we collect, process, store, and protect personal information when you access or use the superaceplus website and its associated services.

This Policy applies to all users of the platform — including registered players, visitors to the site, and anyone who contacts our support team. It should be read alongside our Terms & Conditions, which govern the overall use of the platform.

We take our data protection responsibilities seriously. We only collect information that is necessary to operate our services, and we never sell your personal data to third-party marketers.

2 Data We Collect

We collect personal information from you in several ways — directly through registration, through your use of the platform, and through automated technical systems.

We do not intentionally collect sensitive personal data beyond what is required for identity verification and fraud prevention purposes. If additional verification documents are requested, they are handled with restricted access and deleted after the verification process is complete.

3 How We Use Your Data

Your data is used solely for legitimate purposes related to the operation of the superaceplus platform. Specifically, we use your information to:

• Create and manage your player account
• Verify your identity and age as part of the KYC process
• Process deposits and withdrawals in Philippine Peso (PHP)
• Deliver customer support and resolve disputes
• Send important account notifications via SMS or email (e.g., OTP codes, transaction confirmations)
• Detect and prevent fraud, money laundering, and prohibited conduct
• Monitor gaming activity for responsible gaming purposes and to enforce platform limits
• Comply with applicable legal and regulatory obligations
• Improve platform performance, security, and user experience

We do not use your data for automated decision-making that produces significant legal effects without human review. Marketing communications are only sent where you have opted in, and you can unsubscribe at any time by contacting support.

4 Sharing Your Data

superaceplus does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your information only in the following limited circumstances:

• Payment Processors: Your financial details are shared with our payment partners — such as banks and e-wallet providers like GCash and Maya — solely to process your transactions. These providers operate under their own privacy frameworks and are not permitted to use your data for other purposes.
• Game Providers: Certain technical data (such as player session identifiers) may be shared with third-party game providers to deliver the gaming experience. No personally identifiable information beyond what is technically necessary is shared.
• Security & Fraud Prevention: We may share data with fraud detection services or law enforcement agencies where we are legally required to do so or where there is a credible risk of fraud, money laundering, or criminal activity.
• Legal Compliance: We may disclose personal information if required by Philippine law, a court order, or a lawful request from a government authority.
• Business Operations: We may share data with trusted service providers who support our platform operations (e.g., cloud hosting, IT security). These parties are contractually bound to protect your data and are not permitted to use it independently.

In all cases where data is shared, we take reasonable steps to ensure the recipient handles your information with the same level of care and confidentiality that we apply internally.

5 Cookies & Tracking

superaceplus uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us keep your session active, remember your preferences, and understand how the platform is being used.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly — including login sessions, account authentication, and security tokens. These cannot be disabled without breaking core platform features.
• Functional Cookies: Remember your preferences such as language settings and previously visited sections to make navigation smoother.
• Analytics Cookies: Help us understand how players navigate the platform so we can identify and fix problems and improve usability. Data collected is aggregated and not personally identifiable.
• Security Cookies: Assist in detecting and preventing fraudulent activity, unauthorized logins, and suspicious session behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. We do not use cookies to serve targeted third-party advertising.

6 Data Security

We take the security of your personal data seriously. superaceplus implements industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Account access is protected by password authentication and OTP (one-time password) verification
• Internal access to player data is restricted to authorised staff on a need-to-know basis
• Regular security audits and vulnerability assessments are conducted on our systems
• Payment data is handled through secure, tokenised payment channels — we do not store full card or bank credentials on our servers

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in line with our legal and operational obligations. The specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of your account and for a minimum period after closure, as required by applicable law.
• Transaction records are retained for a standard period to support financial auditing, dispute resolution, and anti-money laundering compliance.
• Support communications are retained for a reasonable period to allow for follow-up and quality review.
• Technical logs such as IP addresses and session data are retained for a shorter period and are used primarily for security and fraud detection purposes.

When data is no longer needed and the retention period has expired, we securely delete or anonymise it so it can no longer be linked to you.

8 Your Rights

As a player using superaceplus from the Philippines, you have rights over your personal data. These include the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or outdated information in your account
• Deletion: Request deletion of your personal data, subject to our legal retention obligations
• Restriction: Ask us to limit how we process your data in certain circumstances
• Objection: Object to the processing of your data for specific purposes, including direct marketing
• Portability: Request a structured copy of your data in a commonly used format where technically feasible

To exercise any of these rights, please contact our support team via email at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing it.

9 Minors

superaceplus is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that an account has been created by or for a minor, we will immediately close the account, void any associated transactions, and securely delete the data.

If you believe a minor has registered on our platform, please notify us right away at [email protected] so we can act promptly.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material updates, we will revise the "Last Updated" date at the top of this page.

Continued use of the superaceplus platform after updates are published constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed about how we handle your data.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with our team:

For questions about your account, transactions, or responsible gaming tools, you can also use the live chat feature available within your account dashboard. We aim to respond to all data-related requests promptly and professionally.